Ryzeo Terms of Service Agreement
This Terms of Service Agreement (“Agreement”) is entered into by and between Ryzeo LLC, a Florida S Corporation (“Ryzeo”), and the customer or entity executing an Order Form that references this Agreement (“Client”). This Agreement governs the Client’s access to and use of Ryzeo’s services as described herein and in the applicable Order Form.
1.0 Description of Services
Ryzeo offers software and support services (“Services”) to Client, as selected in the applicable Order Form, which is hereby incorporated by reference. Service features and offerings may change from time to time at Ryzeo’s discretion. Available services include but are not limited to:
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Email Marketing Platform
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Behavioral Marketing Platform
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Set-Up / Implementation Services
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VIP Support Services
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Custom Template Design
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Custom Programming
Detailed service descriptions are outlined on Ryzeo’s website.
2.0 Payment of Fees
2.1 Fees and Billing
All services are billed monthly or annually as specified in the Order Form. Platform, CPM, and unit-based fees are invoiced in advance; labor fees are billed in arrears. Payment is due before the next billing cycle unless otherwise agreed.
2.2 Cancellation Policy
Client may terminate the subscription with a written 30-day notice before the end of the billing cycle. No pro-rated or partial refunds will be issued for early termination.
2.3 Suspension for Nonpayment or Misuse
Ryzeo reserves the right to suspend access to the Services for late payments, misuse of the platform, or violations of this Agreement.
2.4 Payment Method
Unless otherwise agreed, all payments shall be made via credit card. Ryzeo may require one month’s prepayment for clients using manual payment methods.
3.0 Data, Ownership, and Acceptable Use
3.1 Client Data Ownership
Client retains full ownership of all customer data it provides or that is collected through the Services. Ryzeo may use anonymized, aggregated data internally for analytics, benchmarking, and product improvement.
3.2 Intellectual Property
All software, documentation, and materials developed or provided by Ryzeo remain the exclusive property of Ryzeo. Client receives a non-exclusive, non-transferable right to use the Services during the subscription term.
3.3 Acceptable Use Policy
Client agrees not to use the Services for:
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Sending unsolicited or spam communications;
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Uploading or distributing malware or harmful code;
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Collecting or processing sensitive personal data without proper authorization;
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Engaging in activities that violate any applicable laws or third-party rights.
4.0 SMS Program Terms
Program Name: Ryzeo SMS Alerts
Program Description: This program sends SMS messages related to appointment confirmations, reminders, onboarding support, and promotional offers to ecommerce business leads who have opted in via Meta Lead Ads.
Opt-Out Instructions: You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,”, we will confirm your unsubscribe status via SMS. Following this information, you will not longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
Customer Support: If you experience issues with the messaging program, reply with the keywork HELP for more assistance, or reach out directly to support@ryzeo.com.
Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.
Cost Notice: Message and data rates may apply for messages sent to you from us and to use from you. Message frequency varies. For questions about your text or data plan, contact your wireless provider. For privacy-related inquiries, please refer to our Privacy Policy.
5.0 Legal Terms and Limitations
5.1 Limitation of Liability
To the maximum extent allowed by law, Ryzeo’s total liability under this Agreement shall not exceed the total fees paid by Client to Ryzeo during the three (3) months preceding the claim. Ryzeo shall not be liable for indirect, incidental, or consequential damages, including loss of revenue, profits, or data.
5.2 Indemnification
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By Client: Client agrees to indemnify and hold harmless Ryzeo, its officers, employees, and agents against claims arising out of Client’s use of the Services, including but not limited to misuse of data or third-party claims.
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By Ryzeo: Ryzeo will indemnify Client against damages arising directly from Ryzeo’s gross negligence or willful misconduct in delivering the Services.
6.0 Dispute Resolution
6.1 Governing Law
This Agreement is governed by the laws of the State of Florida, excluding its conflict of law principles.
6.2 Arbitration and Venue
All disputes arising under this Agreement will be resolved through binding arbitration in Florida, pursuant to JAMS or AAA rules. Each party will bear its own legal fees, and arbitration fees will be split equally unless otherwise determined by the arbitrator.
6.3 Class Action Waiver
Client waives the right to participate in any class or collective actions against Ryzeo, and disputes must be pursued on an individual basis.
7.0 Miscellaneous
7.1 Changes to Terms
Ryzeo may update these Terms at any time. Continued use of the Services following an update constitutes acceptance of the revised terms.
7.2 Assignment
Client may not assign this Agreement without Ryzeo’s prior written consent. Any change in Client’s ownership or control is deemed an assignment.
7.3 Entire Agreement
This Agreement, including the Order Form and referenced policies (Privacy Policy, Security Statement, Anti-Spam Policy), constitutes the entire agreement between the parties.
7.4 Survival
Provisions concerning intellectual property, indemnification, limitation of liability, and dispute resolution shall survive termination of this Agreement.
Document Incorporation
The following documents, available on Ryzeo’s website, are incorporated by reference:
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Order Form
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Privacy Policy
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Security Statement
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Anti-Spam Policy
If any conflict arises between those documents and this Agreement, the terms of this Agreement shall control.
Last Updated: June 2025
